Excellent to do business with
Touchless control worked well once we got use to it. Settings were great to allow evacuation and noise level. Washing metal filters were easy. Worked just as good if not better than my Asian high flow system. Black fit my decor perfectly
First unit ordered did not work properly. Asked for replacement under warranty. Their customer service responded right away and after providing video proof of the defect, they sent a replacement unit that works wonderfully. Really like the power and ease of installation. Would buy again.
Only thing I would say that isn’t as expected is the wave your hand feature to increase and decrease the fan speed. It seems to go off unexpectedly when you’re cooking in front of the stove.
We received our range hood promptly from Amazon however we noticed some deep scratches on the chimney extension. Contacted iktch customer support and Jessie was profesional and diligent on getting our problem resolved. Would definitely recommend this product and company.