We received our range hood promptly from Amazon however we noticed some deep scratches on the chimney extension. Contacted iktch customer support and Jessie was profesional and diligent on getting our problem resolved. Would definitely recommend this product and company.
Excellent to do business with
Unit runs nice with very powerful suction, BUT I had to cut down the chimney, 5 inches on the outer piece and 2 inches on the inner piece and transfer the holes to make it work for a regular 8 foot ceiling.
This is not for someone who is not skilled in metal work. Luckily I am a skilled tradesman, but it took awhile to make it fit. It now looks great. Also the provided screws were too short and had to use my own screws to mount the plastic baffle unit to the fan. The plastic wrap was unnecessary and too difficult to remove as it took us almost a half hour to remove. They could use other easier to remove material to protect the finish. After seeing how other brands are installed via You Tube this is an engineering nightmare in comparison.
Touchless control worked well once we got use to it. Settings were great to allow evacuation and noise level. Washing metal filters were easy. Worked just as good if not better than my Asian high flow system. Black fit my decor perfectly
This is a great product. I don't know what the bad reviews are about and because of them I wasn't going to buy this. But I did and I am very happy with the product. Great Value.