F.A.Qs

We will arrange to process the order after 2-3 business days of receiving the order information, at which time you will receive our shipping notice and inquiry code in the contact information (email) filled in the order.

For more shipping inquiries, please refer to the shipping policy.

Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will to transferred to the product page. You can choose the item you want to buy here.

After click the item you are looking for, select size and fill in quantity,and then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any. When you are ready, click Proceed to Checkout. Choose your check out method as guest or registered customer(registered customers can log in from the right page). Click Continue and you will be transferred to the payment page. Please indicate the destination for the product, the method of payment and the billing address. Review your order information. You may edit your address and payment information. Select "Process Order" to complete checkout. Do not forget to keep the order information in a secure place in case that you may need to check your order status.

You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.

We have different payment methods for different countries and people, if you don't have the payment method you want to use, please contact us by email (shopify@iktch.com).

If you need to change or cancel your order, please contact us in advance via email or Facebook to inform us of the specific reason. We can provide order change or cancellation when we confirm that the order is still in a changeable or cancelable state, and you can refer to our refund policy if the order is in a non-changeable or non-cancelable state.【Refund Policy】

First you need to refer to our "refund policy", if you do not meet, we can not provide you with a refund, if you meet, after contacting our email or Facebook customer service review, we will provide you with a refund method and address.